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Showing posts from October, 2019

Don't Let Online Reputation SCARE Away Customers

Online reviews are one of the first factors a potential customer looks into when researching a product or service like yours. If your online reputation is a bit frightening to read, you're certainly not alone and BlueJay Reviews can help! Our online reputation management service offers proven tools to help your business get more reviews from your current customers and publishes your positive reviews automatically. Learn more of the ways we can help you monitor your business online reputation. Prompt New Reviews BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. At this point, the customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share feedback at this point. Filters Feedback The screen that prompts a rev

Rev Up Auto Dealership Online Reviews

Reviews are vital to success for any business category but even more so with auto dealerships. There are a ton of options when it comes to consumers shopping around for vehicles. Among those options, there are a few factors that the majority of car buyers take into consideration when making a final purchase decision - vehicle option and dealership reputation. Car dealers have a stigma for taking advantage of buyers and that simply isn't true in many cases. Combat that thinking when your dealership shines via online reviews. The way to get more and better online reviews is to ask for them. Asking each buyer to take the time to go online and leave their feedback can take time and commitment from your front line employees. An easier way to handle the situation is to automatically send out review prompts to your new customers. Here at BlueJay Reviews , we provide an easy-to-use platform that allows your business to generate new reviews on a regular basis by automatically sending o

Tips to Help Prevent a Negative Review from Plaguing Your Online Reputation

Many business owners rely on online reviews to help market their business. If your reviews aren't all that great, it can have a damaging impact on your image. Consumers trust peer reviews and hold them to a high level of consideration when choosing a product or service. If your venture is struggling with a few negative reviews bringing your overall star rating down, BlueJay Reviews can help. Our online reputation management service can help prompt new reviews from your current customers in hopes to up your star rating and even add new content about your business on a regular basis. As a business owner or manager, your heart may sink when you see a negative review come across about your business. This week's blog is all about showing a few methods you can use to combat a negative review from tarnishing your overall online reputation. Acknowledge the Situation Responding to a negative review is one of the most important ways you can show the customer who's had a bad e

Get More Repeat Guests with Reputation Management

The hospitality industry relies heavily on online reputation when potential guests are searching for places to stay. There are typically a few factors involved when someone is booking a stay. Location, amenities, and reviews usually top the list. Your hotel online reputation is vital to the success of your venture. Before you even have the chance to interact with a potential guest, they are likely making booking decisions based off your customer reviews. If you're not prompting new reviews or monitoring your current ones, you may be missing out on a number of reservations for your hotel. Learn how monitoring your online reputation can help you get more repeat guests. Automatically Prompt Reviews From Guests When a new guest is entered into your ISV or POS system, an automatic review prompt will be sent out. This helps you capture the experience of your guests while they are staying and/or right as they check out. This can help ensure the reviews are accurate and timely. If

Importance of Monitoring Hotel Reviews

Monitoring your reviews is vital to your online reputation. In this day in age, the majority of travelers book their stay online. If your hotel doesn't have a great representation in your reputation, it can deter guests from staying at your establishment. Our reputation management company can help you easily monitor your online reputation . Learn how you can better manage your online reviews and the importance of doing so in our latest blog. Increase Credibility People take word of mouth/reviews very seriously. A potential guest will likely rely heavily on the reviews left by past guests of a hotel. Improve your credibility with future guests when you have more positive reviews. You can even appear to be a better place to stay than your competition -- it's a win-win! Showcase Customer Loyalty Responding to an online review shows that you value your customer feedback and makes people who've shared their feedback feel important. This will improve the loyalty of you

Get More Reviews. Sell More Vehicles.

Sounds like the perfect combination, right? In an industry surrounding a large purchase, like a vehicle, it's important that you make a good impression for anyone who is searching for businesses like yours. Vehicle options and customer service are top factors that draw in new customers to a dealership. Help your auto dealership stand out online when you monitor your online business reputation . Here at BlueJay Reviews , we make it EASY with our business reputation management service that prompts new reviews and makes it easy to respond to current reviews. Learn exactly how BlueJay Reviews can help with the online reputation for your dealership! Prompt New Reviews When a new customer is entered into your system, an automated message will go to the customer to prompt a review. No matter if it was a vehicle service or a new vehicle purchase, it's important to reach out in a timely manner for a review. Our automated system allows your dealership to send timely prompts witho

Keys to Success for Online Reviews

Reviews have a big impact on a business and it's important that you make it easy for your happy customers to leave feedback. In order for customers to leave feedback about your business, they need to be able to find a location in which they can share their experience. BlueJay Reviews has provided some tips for setting your business up for success when it comes to providing a place for your customers to leave reviews. After you're set up, don't forget to enlist the help of our reputation management service to help prompt more reviews from your existing customer base. Complete Your Google My Business Listing A Google My Business listing is free to complete online and is a very important part of your online presence. If customers visit your location, it's important your information is accurate in order for potential customers to more easily find your establishment. There are many fields to complete under the account, once you claim your business. Ensure you fill o

3 Ways to Use Online Reviews to Promote Your Business

Offering the best product/service and a great experience is vital to the success of your business. Push that philosophy even further when you start seeking reviews from your current customers and showcasing said reviews online. Watch your business grow when you have the right online reputation management service in place. We understand your daily list of tasks at your business is long and probably ever-growing. That's why BlueJay Reviews offers a convenient and easy way to monitor your online reputation. Our reputation management company offers a unique dashboard that helps you see at a quick glance what's going on with your online reputation. Our service automatically prompts new customers who are entered into your existing POS or ISV system to leave a review and then you can easily view and respond to the review from the dashboard. Online reviews are organically beneficial for your venture but you can go even further and use your reviews to help promote your business!

How to Respond to a Negative Review About Your Dealership

Reviews are a vital part of your business. It not only impacts the potential for future customers, but it can also have a detrimental impact on your bottom line. As a car dealership, many businesses strive for all positive reviews but that is not always the case. You work hard to provide a great experience for your customers but sometimes the experience just isn't that great on their end. An occasional negative review likely won't impact your overall star rating too much, but if you don't have many reviews to begin with -- it can take a toll. Here at BlueJay Reviews , we're all about helping auto dealerships improve their overall star rating which can help the entire dealership prosper in many ways. Before someone buys something of high value, like a vehicle, they will likely spend a good amount of time researching vehicles and potential dealerships where they can make their purchase. Our reputation management company is sharing some insight into ways you can respond t

Unique Ways BlueJay Reviews Can Benefit the Hospitality Industry

The hospitality industry is heavily reliant on reviews to help promote the business. The majority of customers seeking a place to stay will weigh three factors when making a booking decision. Location, amenities, and customer experience are three top factors that go into a decision made by potential hotel guests. Do your online reviews showcase the experience your guests will have? Start impacting the book rate for your hotel with our reputation management company . Get Reviews While It's Fresh Gathering customer feedback while they are staying or shortly after they check out can help increase the rate of reviews left. A guest is more likely to actually leave feedback while they are experiencing the hotel versus after they've left and have moved on in their daily life. Immediately Rectify a Negative Experience If your guests have a prompt to leave feedback during their stay, you can react in real-time to a negative experience a guest may experience. This gives you th