Skip to main content

Get More Repeat Guests with Reputation Management

The hospitality industry relies heavily on online reputation when potential guests are searching for places to stay. There are typically a few factors involved when someone is booking a stay. Location, amenities, and reviews usually top the list. Your hotel online reputation is vital to the success of your venture. Before you even have the chance to interact with a potential guest, they are likely making booking decisions based off your customer reviews. If you're not prompting new reviews or monitoring your current ones, you may be missing out on a number of reservations for your hotel. Learn how monitoring your online reputation can help you get more repeat guests.

Automatically Prompt Reviews From Guests

When a new guest is entered into your ISV or POS system, an automatic review prompt will be sent out. This helps you capture the experience of your guests while they are staying and/or right as they check out. This can help ensure the reviews are accurate and timely. If you simply ask someone to leave a review, they have to go through some effort to leave a review. But when you send an automatic prompt with a field to leave a review right there on their mobile device, the rate of reviews is much higher.

Easily View & Reply to Online Reviews

When a guest leaves a review, you can get a notification and view the review. This also allows you the chance to easily reply to the review in a timely manner. If there is an issue, you can act quickly to rectify the situation. By prompting reviews right away, you may have a better opportunity to right the wrong and salvage the experience your guest has at your hotel.

Enhance Your Customer Experience

Getting timely feedback about your guests' experience gives you the opportunity to learn how you can improve and what you're doing right. Having the chance to respond directly to your reviewer also showcases that you care about their feedback. This can help showcase that your hotel does care about the customer and works hard to right any wrong they may have experienced. When future guests see this type of interaction, they may feel more comfortable staying somewhere that clearly values the reviews left by customers.

Now that you know how using BlueJay Reviews can help you get more repeat stays, it's time you start monitoring your online reputation. Our service makes it easy to prompt new reviews, view feedback, and respond to reviews. Our dashboard is user friendly and makes online reputation monitoring a breeze for your hotel! To see the dashboard in action, sign up for a free demo of BlueJay Reviews on our website.

www.BlueJayReviews.com
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Comments

Popular posts from this blog

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...

Rev Up Auto Dealership Online Reviews

Reviews are vital to success for any business category but even more so with auto dealerships. There are a ton of options when it comes to consumers shopping around for vehicles. Among those options, there are a few factors that the majority of car buyers take into consideration when making a final purchase decision - vehicle option and dealership reputation. Car dealers have a stigma for taking advantage of buyers and that simply isn't true in many cases. Combat that thinking when your dealership shines via online reviews. The way to get more and better online reviews is to ask for them. Asking each buyer to take the time to go online and leave their feedback can take time and commitment from your front line employees. An easier way to handle the situation is to automatically send out review prompts to your new customers. Here at BlueJay Reviews , we provide an easy-to-use platform that allows your business to generate new reviews on a regular basis by automatically sending o...

Staggering Statistics on Business Reputation

The reputation of your business is critical, especially in the online era we live in today. If you're not monitoring your online reviews , how do you know what's being said about your business? Online reviews have an impact on your business on many different levels and BlueJay Reviews has provided some surprising statistics to show how important reviews are to a business. Staggering Statistics on Business Reputation: 92% of consumers now read online reviews.  69% of customers agree a review must be written within 2-3 months to be considered relevant.  A 1-star rating improvement can result in a 5%-9% increase in revenue.  74% of consumers claim a positive review makes a business appear more trustworthy. 40% of consumers form an opinion after reading just 1-3 reviews.  A company’s star rating is shown to be the #1 factor for consumers choosing a business.  84% of people trust online reviews just as much as a personal recommendation from a friend....