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Get More Repeat Guests with Reputation Management

The hospitality industry relies heavily on online reputation when potential guests are searching for places to stay. There are typically a few factors involved when someone is booking a stay. Location, amenities, and reviews usually top the list. Your hotel online reputation is vital to the success of your venture. Before you even have the chance to interact with a potential guest, they are likely making booking decisions based off your customer reviews. If you're not prompting new reviews or monitoring your current ones, you may be missing out on a number of reservations for your hotel. Learn how monitoring your online reputation can help you get more repeat guests.

Automatically Prompt Reviews From Guests

When a new guest is entered into your ISV or POS system, an automatic review prompt will be sent out. This helps you capture the experience of your guests while they are staying and/or right as they check out. This can help ensure the reviews are accurate and timely. If you simply ask someone to leave a review, they have to go through some effort to leave a review. But when you send an automatic prompt with a field to leave a review right there on their mobile device, the rate of reviews is much higher.

Easily View & Reply to Online Reviews

When a guest leaves a review, you can get a notification and view the review. This also allows you the chance to easily reply to the review in a timely manner. If there is an issue, you can act quickly to rectify the situation. By prompting reviews right away, you may have a better opportunity to right the wrong and salvage the experience your guest has at your hotel.

Enhance Your Customer Experience

Getting timely feedback about your guests' experience gives you the opportunity to learn how you can improve and what you're doing right. Having the chance to respond directly to your reviewer also showcases that you care about their feedback. This can help showcase that your hotel does care about the customer and works hard to right any wrong they may have experienced. When future guests see this type of interaction, they may feel more comfortable staying somewhere that clearly values the reviews left by customers.

Now that you know how using BlueJay Reviews can help you get more repeat stays, it's time you start monitoring your online reputation. Our service makes it easy to prompt new reviews, view feedback, and respond to reviews. Our dashboard is user friendly and makes online reputation monitoring a breeze for your hotel! To see the dashboard in action, sign up for a free demo of BlueJay Reviews on our website.
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