BlueJay Reviews

Veterinary clinic owners and managers strive for the best experience for every patient. While this is a fantastic goal to have top of mind, there are unfortunately times when a negative experience is had by a patient of yours. It can be difficult to read a negative review about the clinic you've worked so hard to grow and maintain. While it always stings, there is a right and wrong way to respond to this type of negative review. Our reputation management platform is here to help guide you in creating a solid response to negative feedback online.  1. Be Empathetic Pets are family and that means it is often a highly-emotional experience when pets are involved. Keep this knowledge top of mind when reading negative reviews. A situation with strong emotions can often lead to a pet owner acting out of character. Try your best to be open minded and empathetic about the negative experience one of our patients had with your clinic.  2. Always Respond It can be tempting to close out of...

It happens to the best of us - a negative review. Whether this is just a customer who was disappointed with heir visit or someone who is hot under the collar and fuming, there are ways to approach both. Hopefully, with some tact, compassion, a bit of generosity, and a healthy dose of boundaries, you can remedy the situation, clear up miscommunication, and either keep the customer or keep them from spreading their venom to other potential customers. Here at BlueJay Reviews , we make getting you high-quality reviews a priority because we know how important a good review is for a dentist. Your business will rely on the opinions of others, and we want to make sure that you are getting the best results possible. One aspect of our service is to make it easy for you to respond to reviews. Here are some sample reviews you can use for different situations, as well as a breakdown so you can write your own! For The Customer Who is “Always Right” If you’ve been in the business for any len...

Many business owners rely on online reviews to help market their business. If your reviews aren't all that great, it can have a damaging impact on your image. Consumers trust peer reviews and hold them to a high level of consideration when choosing a product or service. If your venture is struggling with a few negative reviews bringing your overall star rating down, BlueJay Reviews can help. Our online reputation management service can help prompt new reviews from your current customers in hopes to up your star rating and even add new content about your business on a regular basis. As a business owner or manager, your heart may sink when you see a negative review come across about your business. This week's blog is all about showing a few methods you can use to combat a negative review from tarnishing your overall online reputation. Acknowledge the Situation Responding to a negative review is one of the most important ways you can show the customer who's had a bad e...