The hospitality industry is heavily reliant on reviews to help promote the business. The majority of customers seeking a place to stay will weigh three factors when making a booking decision. Location, amenities, and customer experience are three top factors that go into a decision made by potential hotel guests. Do your online reviews showcase the experience your guests will have? Start impacting the book rate for your hotel with our reputation management company . Get Reviews While It's Fresh Gathering customer feedback while they are staying or shortly after they check out can help increase the rate of reviews left. A guest is more likely to actually leave feedback while they are experiencing the hotel versus after they've left and have moved on in their daily life. Immediately Rectify a Negative Experience If your guests have a prompt to leave feedback during their stay, you can react in real-time to a negative experience a guest may experience. This gives you th...