Hotels heavily rely on reviews for future business. Many people will make a booking decision based upon location, online reputation, and amenities. These three factors are up there in the most important things to showcase about a hotel online. BlueJay Reviews can help you cover the online reputation piece which can have a positive impact on other areas of your hotel business, as well! It's clear that overall online review star ratings are important for those making a booking decision, but those potential guests are also looking at the top few reviews, when finding a place to stay.
Unfortunately, negative reviews happen from time to time. How your hotel responds to such a review can either make the situation worse or turn it around, in the eyes of the person with a bad experience and the general public reading through online reviews. Learn how you can better respond to a negative review:
Steps for Responding to Negative Reviews: 1. Take a Moment to Calm Down Getting a bad review ab…
Unfortunately, negative reviews happen from time to time. How your hotel responds to such a review can either make the situation worse or turn it around, in the eyes of the person with a bad experience and the general public reading through online reviews. Learn how you can better respond to a negative review:
Steps for Responding to Negative Reviews: 1. Take a Moment to Calm Down Getting a bad review ab…