Online Reviews can be one of the most powerful tools in your belt as a small business owner. They seem simple, but they really are what can showcase who you are as a company for both the good and the bad. As a veterinary office, it’s important to make sure that future customers know that they can trust their beloved pets with you, and one of the ways that you can build that trust is to showcase the experience of others. Here are a few reasons why the way you handle these online reviews is so important and how BlueJay Reviews can help with this. Make A Plan for Handling Conflict Unfortunately, negative reviews are a given when you are working with online reviews . However, that doesn’t mean that they need to be a bad thing. If you come up with a plan for what you will do when you receive a negative review it can help take away some of the shock factors and then you will know what your next steps are. A few easy things you can do are to take a deep breath and then thank the custo...