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Showing posts with the label Online Reputation Customer Journey

Google's Temporary Pause on Reviews & How Your Business Can Handle the Changes

The recent restrictions imposed due to COVID-19 have affected most business operations, including Google. Since they are working with fewer staff members than usual, some features for Google My Business (GMB) are temporarily limited. Business reviews on Google , review replies, and Google Q&A will be unavailable for a while.  This does not mean that you should stop asking customers to leave reviews. Although Google will not be posting them immediately, the reviews will be saved to post later. With so much confusion in the world, local businesses are vulnerable to misinformation and not so favorable reviews due to client frustration. Pausing certain features ensures that information can be adequately moderated. BlueJay Reviews is here to make sure your business can benefit from customer feedback. Here are some suggestions to help lessen the impact of some of Google's temporary changes. Reviews New reviews are still being accepted by Google but are not being published ri...

Greet Potential Guests with a Strong Online Reputation

When a person searches online for a place to stay, often one of the first things they notice is online reviews. This isn’t on accident, it’s because the general public has let it be known that real-life experience is of higher importance than what the business itself has to say about themselves. Google has listened and online reputation has become a big factor in search engine rankings. Think about the guests’ journey as they seek out a place to stay. Is your hotel being showcased as the best and is your online reputation gaining traction for your hotel? If no is the answer (or you’re not sure), it’s time to start monitoring your online reputation and generating more reviews to have a positive impact on your reputation and in turn, your bottom line. Search Engine Results When someone searches for accommodations online, often they are shown a few different businesses in that sector as well as direct links to book, call, or visit the hotel website. One other factor that is display...