Veterinary clinic owners and managers strive for the best experience for every patient. While this is a fantastic goal to have top of mind, there are unfortunately times when a negative experience is had by a patient of yours. It can be difficult to read a negative review about the clinic you've worked so hard to grow and maintain. While it always stings, there is a right and wrong way to respond to this type of negative review. Our reputation management platform is here to help guide you in creating a solid response to negative feedback online. 1. Be Empathetic Pets are family and that means it is often a highly-emotional experience when pets are involved. Keep this knowledge top of mind when reading negative reviews. A situation with strong emotions can often lead to a pet owner acting out of character. Try your best to be open minded and empathetic about the negative experience one of our patients had with your clinic. 2. Always Respond It can be tempting to close out of...