BlueJay Reviews

Veterinary clinic owners and managers strive for the best experience for every patient. While this is a fantastic goal to have top of mind, there are unfortunately times when a negative experience is had by a patient of yours. It can be difficult to read a negative review about the clinic you've worked so hard to grow and maintain. While it always stings, there is a right and wrong way to respond to this type of negative review. Our reputation management platform is here to help guide you in creating a solid response to negative feedback online.  1. Be Empathetic Pets are family and that means it is often a highly-emotional experience when pets are involved. Keep this knowledge top of mind when reading negative reviews. A situation with strong emotions can often lead to a pet owner acting out of character. Try your best to be open minded and empathetic about the negative experience one of our patients had with your clinic.  2. Always Respond It can be tempting to close out of...

It's frustrating to get a negative review! You work hard to make your business the best and there are times when not every customer gets the best experience. If someone shares their negative experience in a review, there are some strategic ways to reply. Our online reputation management service is here to help shed some light on best practices for responding to a negative review. Take a look: Always Reply to the Negative Review Getting a negative review may be disheartening and you may write off the situation, but it's important to reply to the negative review in a calm and professional manner. Potential and current customers may be eagerly awaiting your reply to such a review to see if you're a dealership they want to do business with. Acknowledge the Issue Offer your understanding of the situation and try to make the upset customer feel like you understand their frustration. This simple statement can help the customer feel more validated in their feelings and ...

Reviews are a vital part of your business. It not only impacts the potential for future customers, but it can also have a detrimental impact on your bottom line. As a car dealership, many businesses strive for all positive reviews but that is not always the case. You work hard to provide a great experience for your customers but sometimes the experience just isn't that great on their end. An occasional negative review likely won't impact your overall star rating too much, but if you don't have many reviews to begin with -- it can take a toll. Here at BlueJay Reviews , we're all about helping auto dealerships improve their overall star rating which can help the entire dealership prosper in many ways. Before someone buys something of high value, like a vehicle, they will likely spend a good amount of time researching vehicles and potential dealerships where they can make their purchase. Our reputation management company is sharing some insight into ways you can respond t...