Your online reputation has a direct impact on your business. While every business strives to offer an exceptional experience for their clients, there is an occasion when someone has a not-so-ideal experience with your business. This can be tough. You pour your heart and soul into your business and it can be difficult to read a disappointing review about your venture. We understand this is tough but it's important to try to mitigate the situation as soon as possible. Our reputation management company has offered some tips on handling an upset customer who leaves a review. Check out the tips below so next time you find yourself in this situation, you'll feel more confident in your reply to a disgruntled customer. Tips for Handling Disgruntled Customers: Take a Deep Breath It can be easy to reply quickly in anger but it's best to take a deep breath and relax as you respond to an upset customer. Remain in control and collect your thoughts before responding to a bad re...