A negative review can deflate your excitement about your business but it's important to react in a professional manner. This kind of feedback can actually be a great learning opportunity for you and your team. Our reputation management company knows a negative review can feel like a big blow, especially when you pour your heart and soul into your dental practice. Learn some tips from BlueJay Reviews for turning a negative review into a positive situation for your entire team: Take a Moment and RESPOND Responding to a negative review can help you show the human side to your business. If someone did have a bad experience, you don't want that to be the last they hear form your practice. Apologize for the experience, offer an explanation (if there is one), and invite them to contact you personally to further discuss the situation. You can also advise the patient that the experience they had is not typical and invite them to try your office again for a complimentary appoin...