The internet can be a powerful tool for small and large businesses alike - but it can also feel like a stab to the heart when you get negative feedback. Unfortunately, it’s the nature of the beast, and if you want to get the positive reviews , there is the chance that negative ones will come as well, even if you are an exceptional business owner. Do you want to know the one thing you shouldn’t do with a negative review? Let it sit and never respond. So, before taking the negative review of your car dealership to heart, here are a few things you can do to help strategically respond and make the most of it. 1. Take a Break Firstly, don’t respond while you’re heated. A bad review could be a huge misunderstanding that just needs to be cleared up, and if you respond in anger, you could risk not only turning this customer against you but others who read it as well. Do what you need to do to cool off about the review, get your feelings out, and then come back to it when you are clear-...