Skip to main content

Tips for Handling Disgruntled Customers

Your online reputation has a direct impact on your business. While every business strives to offer an exceptional experience for their clients, there is an occasion when someone has a not-so-ideal experience with your business. This can be tough. You pour your heart and soul into your business and it can be difficult to read a disappointing review about your venture. We understand this is tough but it's important to try to mitigate the situation as soon as possible. Our reputation management company has offered some tips on handling an upset customer who leaves a review. Check out the tips below so next time you find yourself in this situation, you'll feel more confident in your reply to a disgruntled customer.


Tips for Handling Disgruntled Customers:

Take a Deep Breath

It can be easy to reply quickly in anger but it's best to take a deep breath and relax as you respond to an upset customer. Remain in control and collect your thoughts before responding to a bad review.

Give the Situation a Positive Spin

You could talk about how your business typically offers a great experience or how this is unlike a normal experience for clients. This can help shine a positive light on your business.

Apologize for the Situation

Take ownership of the situation turns bad. Even if you may not feel like you are at fault, it's important to see the situation from your client's point of view.

Be Personal

Offering a personal response can help the upset customer see that there are other people on the other side of the keyboard. Try to be empathetic about the issue the client experienced.

Make the Conversation Private

It can be easy to get into an exchange of messages online. Try to tactfully take the exchange offline where it cannot be viewed by everyone. Encourage the upset customer to reach out directly or ask for contact information so you can help make the situation right on a more private platform. The last thing you want for your business to be the next viral thread going around with how your business got into an argument with an upset customer -- it's simply a bad look for your brand.

Learn from the Experience

Every review -- whether good or bad -- should be a learning experience for your business. Take the negative views and make it a learning moment for you and your staff. If you have negative feedback, try to share that with everyone on your team. The only way to improve upon a negative experience is to make sure everyone is aware of it and grow from the mistakes that were made.


If you aren't monitoring your online business reviews, it can be hard to catch each time you have a negative review. Responding to a negative review as an attempt to smooth over the situation can help you win back a once upset customer. If you leave this review unaddressed, you may have lost that customer for good. Also, an upset customer is much more likely to share their feelings about your business with others -- leading to more and more negativity surrounding your brand.

We understand it can be tough to keep up with your online reviews and that's where BlueJay Reviews comes into play. We offer a user-friendly platform to help you monitor all of your online reviews in one location. Monitor, generate, and manage your online business reviews with us and start seeing how easy it is to keep tabs on your online business reputation.

www.BlueJayReviews.com
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

Take Control of Your Insurance Agency's Online Reputation

Online reviews have a big impact on many businesses. Insurance agencies are no different. Agencies strive to attract new customers to continue to grow their customer base. Monitoring your online reputation can help you gain new customers for a cycle of continued growth. If you're ready to take control of your online reputation for your insurance agency , check out some of the perks in our latest blog! Send Automated Review Prompts BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. The customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share accurate and relevant feedback. Get Instant Feedback The screen that prompts a review has the customer select to share their positive feedback or share negative feedback directly...
Post a Comment
Read more

Benefits for Apartment Complexes

Filling up your apartments is the main goal of owning an apartment complex. Potential tenants oftentimes find places to rent online. If your complex isn't showing up on a local Google search, it may be time to take action to take control of your online reputation. Our online reputation management platform makes it easy to gain new reviews and helps you easily manage your existing reviews. Check out a few of the benefits of partnering with BlueJay Reviews for your apartment complex :  Boost online star ratings The more positive reviews your complex has, the better your overall star rating will be. An incremental bump up in your star rating can help your complex appear more often in a local search for apartments for rent. A boost in your star rating is translated to a boost in the bottom line, as well! It's a win-win! Dominate local search Local search is heavily influenced by online reviews. Google is all about giving searchers the best experience possible and presenting busine...
Post a Comment
Read more

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...
1 comment
Read more