Handling Online Reviews for Your Veterinary Practice

Online Reviews can be one of the most powerful tools in your belt as a small business owner. They seem simple, but they really are what can showcase who you are as a company for both the good and the bad. As a veterinary office, it’s important to make sure that future customers know that they can trust their beloved pets with you, and one of the ways that you can build that trust is to showcase the experience of others. Here are a few reasons why the way you handle these online reviews is so important and how BlueJay Reviews can help with this.

Make A Plan for Handling Conflict

Unfortunately, negative reviews are a given when you are working with online reviews. However, that doesn’t mean that they need to be a bad thing. If you come up with a plan for what you will do when you receive a negative review it can help take away some of the shock factors and then you will know what your next steps are. A few easy things you can do are to take a deep breath and then thank the customer for their review. At that point, you can either apologize for their negative experience, or you can also ask the customer to email you personally so that you can make it right. In the end, the biggest takeaway is to remember that you are not only responding to the person who left the review, but to all of the people who will read it after this.

Set Aside Time For Thoughtful Responses

Because the goal is to respond to ALL responses, it can be helpful to set aside a time of day to review the reviews and respond accordingly. Grab a cut of coffee or tea and plan to write out polite and thoughtful responses. Studies show that when you respond to all reviews it can help improve the number of reviews that you receive. This is why BlueJay Reviews makes it easy for you to receive and respond to ALL reviews. We will send you an email or text as soon as you have received a review of your veterinary clinic, and then from there, you can respond all from our platform.

Run Reviews By Your Team

One of the best things that you can do is run these reviews by the team. Talk about the positives ones and talk about the negative ones. This gives your team the ability to evaluate what they can work on and what they are already doing well.

Start Managing Your Reviews

One of the best things that you can do for your business is to harness the power of online reviews. BlueJay Reviews makes it easy to not only receive these reviews from your clients but also review them and respond. Even more so, we automate your review management making it simple to respond to reviews quickly, promote great reviews automatically, and turn your existing customers into a referral engine. Visit our website to learn more about our program but to also sign up for a trial! We look forward to introducing you to our program.

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