Handling Online Reviews for Your Veterinary Practice

Online Reviews can be one of the most powerful tools in your belt as a small business owner. They seem simple, but they really are what can showcase who you are as a company for both the good and the bad. As a veterinary office, it’s important to make sure that future customers know that they can trust their beloved pets with you, and one of the ways that you can build that trust is to showcase the experience of others. Here are a few reasons why the way you handle these online reviews is so important and how BlueJay Reviews can help with this.

Make A Plan for Handling Conflict

Unfortunately, negative reviews are a given when you are working with online reviews. However, that doesn’t mean that they need to be a bad thing. If you come up with a plan for what you will do when you receive a negative review it can help take away some of the shock factors and then you will know what your next steps are. A few easy things you can do are to take a deep breath and then thank the customer for their review. At that point, you can either apologize for their negative experience, or you can also ask the customer to email you personally so that you can make it right. In the end, the biggest takeaway is to remember that you are not only responding to the person who left the review, but to all of the people who will read it after this.

Set Aside Time For Thoughtful Responses

Because the goal is to respond to ALL responses, it can be helpful to set aside a time of day to review the reviews and respond accordingly. Grab a cut of coffee or tea and plan to write out polite and thoughtful responses. Studies show that when you respond to all reviews it can help improve the number of reviews that you receive. This is why BlueJay Reviews makes it easy for you to receive and respond to ALL reviews. We will send you an email or text as soon as you have received a review of your veterinary clinic, and then from there, you can respond all from our platform.

Run Reviews By Your Team

One of the best things that you can do is run these reviews by the team. Talk about the positives ones and talk about the negative ones. This gives your team the ability to evaluate what they can work on and what they are already doing well.

Start Managing Your Reviews

One of the best things that you can do for your business is to harness the power of online reviews. BlueJay Reviews makes it easy to not only receive these reviews from your clients but also review them and respond. Even more so, we automate your review management making it simple to respond to reviews quickly, promote great reviews automatically, and turn your existing customers into a referral engine. Visit our website to learn more about our program but to also sign up for a trial! We look forward to introducing you to our program.

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Take Control of Your Insurance Agency's Online Reputation

Online reviews have a big impact on many businesses. Insurance agencies are no different. Agencies strive to attract new customers to continue to grow their customer base. Monitoring your online reputation can help you gain new customers for a cycle of continued growth. If you're ready to take control of your online reputation for your insurance agency , check out some of the perks in our latest blog! Send Automated Review Prompts BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. The customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share accurate and relevant feedback. Get Instant Feedback The screen that prompts a review has the customer select to share their positive feedback or share negative feedback directly

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth. Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line. Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the best chance

Apartment Complex Case Study: Longview Meadow

Don't miss a recent case study in which our reputation monitoring platform has helped one of our apartment complex clients. Are you ready to take control of your apartment's online reputation ? BlueJay Reviews is here to make it easy and convenient! Check out this awesome case study from Longview Meadow Apartments! Longview Meadow apartment complex in Concord, NC has seen a significant overall star rating increase on Google within a brief period of consistently sending out automatic review requests to their tenants. Longview has realized a jump in their star rating of 0.5 star within only 6 months, going from a 2.3 star rating in January of 2020 to a 2.8 star rating in July of 2020. At this trajectory, with continued review request automation, Longview Meadow is projected to obtain an average star rating over 4 stars within 18 months or less. Since starting their business Longview Meadow had only managed to obtain 21 Google reviews over the lifetime of their Google listing.

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