Apartment Complex Case Study: Longview Meadow

Don't miss a recent case study in which our reputation monitoring platform has helped one of our apartment complex clients. Are you ready to take control of your apartment's online reputation? BlueJay Reviews is here to make it easy and convenient! Check out this awesome case study from Longview Meadow Apartments!

Longview Meadow apartment complex in Concord, NC has seen a significant overall star rating increase on Google within a brief period of consistently sending out automatic review requests to their tenants. Longview has realized a jump in their star rating of 0.5 star within only 6 months, going from a 2.3 star rating in January of 2020 to a 2.8 star rating in July of 2020. At this trajectory, with continued review request automation, Longview Meadow is projected to obtain an average star rating over 4 stars within 18 months or less.

Since starting their business Longview Meadow had only managed to obtain 21 Google reviews over the lifetime of their Google listing. Since implementing Bluejay Reviews automated review requests and having it integrated through their property management system, Longview has almost doubled the amount of reviews received within just 6 short months.

Having a robust presence of online reviews is critical to improving your overall reputation. At Longview there simply weren’t enough consistent reviews coming in, so only one negative review could have a dramatic effect on the overall star rating and reputation. Tenants who have had an unfortunate negative experience tend to need little motivation to go online and post publicly about that experience. However the majority of happy tenants don’t necessarily think to do so.

70% of happy tenants will only go online to speak positively about a property if they are asked to and it’s made simple for them to.

Longview has seen success in increasing the amount of positive reviews by consistently and automatically sending out requests to tenants based upon three client interactions.

1.) Move-In

2.) Service Ticket Completed

3.) Move-Out

Review requests have been sent consistently over a 6 month time period via text and email.

366 total review requests were automatically sent resulting in 256 opens and 43 clicks. Of the 43 clicks 17 chose to leave a review. Of the 17 reviews, 11 were left publicly on Google and were all 4 or 5 stars. Five tenants left critical or negative feedback on an internal non-public feedback form instead of posting on public review sites. Only one negative review was posted publicly on Google.

Prior to the implementation of the Bluejay Reviews automated solicitation program Longview had obtained 16 one star reviews, 1 two star review, 3 three star reviews, 1 four star review, and only 1 five star review on Google. Further proving that without consistent & automated solicitation of reviews from Longview's tenants the overwhelming majority of organic non-solicited reviews skew towards the lower star ratings.

“We understand that improving our online reputation can’t happen overnight, but we are delighted to see results relatively quickly and excited for our property to be portrayed more accurately online. Bluejay Reviews has been vital in helping us increase the amount of positive reviews written about Longview.”

- Steve O’Brien, President of Arcan Capital. Property Management Group for Longview Meadows Apartments

To learn more visit: www.BlueJayReviews.com!

www.BlueJayReviews.com
Like us on Facebook
Follow us on LinkedIn

Staggering Statistics on Business Reputation

The reputation of your business is critical, especially in the online era we live in today. If you're not monitoring your online reviews , how do you know what's being said about your business? Online reviews have an impact on your business on many different levels and BlueJay Reviews has provided some surprising statistics to show how important reviews are to a business. Staggering Statistics on Business Reputation: 92% of consumers now read online reviews. 69% of customers agree a review must be written within 2-3 months to be considered relevant. A 1-star rating improvement can result in a 5%-9% increase in revenue. 74% of consumers claim a positive review makes a business appear more trustworthy. 40% of consumers form an opinion after reading just 1-3 reviews. A company’s star rating is shown to be the #1 factor for consumers choosing a business. 84% of people trust online reviews just as much as a personal recommendation from a friend....

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth. Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line. Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...

How Dental Clinics Are Adapting to the New Normal

Dental clinics were some of the first businesses to shut down for a period of time when the COVID-19 pandemic first hit. Since then, many safety precautions and changes have been made and dental offices are opening back up across the country. Dental practices were considered high-risk in the early days of the pandemic, but new research indicates that 80% of adults are comfortable revisiting the dentist. Practices are increasing COVID-19 testing to ease these concerns. Some even require patients to be screened twice before an appointment. Some offices took advantage of the shutdown to implement tools to increase efficiency and improve productivity, and are turning to technology to: Enhance patient communication. Recall reminders, appointment confirmations, post-procedure follow-ups take a long time when done manually. Software with SMS and email capabilities can help lighten the load. Go paperless. Everything from e-receipts to scheduling appointments and even di...

BlueJay Reviews

Search This Blog