Skip to main content

Apartment Complex Case Study: Longview Meadow

Don't miss a recent case study in which our reputation monitoring platform has helped one of our apartment complex clients. Are you ready to take control of your apartment's online reputation? BlueJay Reviews is here to make it easy and convenient! Check out this awesome case study from Longview Meadow Apartments!

Longview Meadow apartment complex in Concord, NC has seen a significant overall star rating increase on Google within a brief period of consistently sending out automatic review requests to their tenants. Longview has realized a jump in their star rating of 0.5 star within only 6 months, going from a 2.3 star rating in January of 2020 to a 2.8 star rating in July of 2020. At this trajectory, with continued review request automation, Longview Meadow is projected to obtain an average star rating over 4 stars within 18 months or less. 

Since starting their business Longview Meadow had only managed to obtain 21 Google reviews over the lifetime of their Google listing. Since implementing Bluejay Reviews automated review requests and having it integrated through their property management system, Longview has almost doubled the amount of reviews received within just 6 short months.

Having a robust presence of online reviews is critical to improving your overall reputation. At Longview there simply weren’t enough consistent reviews coming in, so only one negative review could have a dramatic effect on the overall star rating and reputation. Tenants who have had an unfortunate negative experience tend to need little motivation to go online and post publicly about that experience. However the majority of happy tenants don’t necessarily think to do so.

70% of happy tenants will only go online to speak positively about a property if they are asked to and it’s made simple for them to.

Longview has seen success in increasing the amount of positive reviews by consistently and automatically sending out requests to tenants based upon three client interactions.

1.) Move-In

2.) Service Ticket Completed

3.) Move-Out

Review requests have been sent consistently over a 6 month time period via text and email.

366 total review requests were automatically sent resulting in 256 opens and 43 clicks. Of the 43 clicks 17 chose to leave a review. Of the 17 reviews, 11 were left publicly on Google and were all 4 or 5 stars. Five tenants left critical or negative feedback on an internal non-public feedback form instead of posting on public review sites. Only one negative review was posted publicly on Google. 

Prior to the implementation of the Bluejay Reviews automated solicitation program Longview had obtained 16 one star reviews, 1 two star review, 3 three star reviews, 1 four star review, and only 1 five star review on Google. Further proving that without consistent & automated solicitation of reviews from Longview's tenants the overwhelming majority of organic non-solicited reviews skew towards the lower star ratings. 

“We understand that improving our online reputation can’t happen overnight, but we are delighted to see results relatively quickly and excited for our property to be portrayed more accurately online. Bluejay Reviews has been vital in helping us increase the amount of positive reviews written about Longview.”

- Steve O’Brien, President of Arcan Capital. Property Management Group for Longview Meadows Apartments

To learn more visit:!

Like us on Facebook
Follow us on LinkedIn


Popular posts from this blog

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the best chance

Perks of BlueJay Reviews for Small Businesses

Our online review platform is ideal for businesses of all sizes but small businesses specifically have some fantastic perks of using BlueJay Reviews . Every business should focus on online reputation since it has a big impact on local search and drawing new customers into your business. Small businesses face a unique set of challenges and our online reputation management platform can aid in some of those challenges.  Save on Payroll Online reputation is vital for the growth of a business of any size. Managing online reviews can take up quite a bit of time for your staff. You may be at the point where you are considering hiring an additional team member to handle online reviews on behalf of your business. Hiring a new person can get expensive -- from payroll to benefits to training, a lot of time and money is going to be invested before your employee is even ready to start managing your online reputation.  Easily Draw New Customers In Consumers consult online reviews many times before

3 Proven Ways to Increase your Response Rate for Online Review Prompts for your Dental Office

Dentists heavily reply on online reputation to draw in new patients to their clinics. Once someone has a dentist, they tend to stick with them so attracting new patients can be tricky. An effective way to do that is to focus on online reviews. Our online reputation management platform is here to make managing your online reviews a breeze! Learn how you can increase your response rate for the online review prompts you send to your existing patient base: 1. Let Customers Know a Review Prompt is Coming When a patient is checking out and scheduling their next appointment, this is a great time to let them know a review email or text prompt will be coming their way. Having a heads up will help them realize it's not just a spam message and an intentional message. You can also ask them to take the time to complete the survey they will receive to make our patient experiences better. Another natural opportunity to mention the review prompt is when a patient is complimenting the service the