Skip to main content

Tips to Help Prevent a Negative Review from Plaguing Your Online Reputation

Many business owners rely on online reviews to help market their business. If your reviews aren't all that great, it can have a damaging impact on your image. Consumers trust peer reviews and hold them to a high level of consideration when choosing a product or service. If your venture is struggling with a few negative reviews bringing your overall star rating down, BlueJay Reviews can help. Our online reputation management service can help prompt new reviews from your current customers in hopes to up your star rating and even add new content about your business on a regular basis. As a business owner or manager, your heart may sink when you see a negative review come across about your business. This week's blog is all about showing a few methods you can use to combat a negative review from tarnishing your overall online reputation.

Acknowledge the Situation

Responding to a negative review is one of the most important ways you can show the customer who's had a bad experience (and all the other potential customers reading the review) that your business cares. When you acknowledge the mistake that happened and apologize for the experience, the gesture goes a long way.

Take the Conversation Offline

Sometimes a negative review can get out of hand if you keep replying back and forth with a disgruntled customer. Publicly invite the upset customer to contact you or a member of your team directly to help rectify the situation. This can help prevent a bad review from getting worse.

Learn from the Experience

A business that has many reviews stating the same complaints or issues may raise some red flags for potential customers. Once you've had a bad review written about a certain aspect of your business, strive to make improvements immediately. Use your reviews as a learning tool for yourself, your managers, and your front line employees to help offer a better overall experience for your customer.


Now that you know these insightful tips on how to help keep a negative review from tarnishing your online reputation, you're ready to make an effort to get more reviews. The more reviews you have, the less a negative review will ding your overall star rating. Also, the more reviews a potential customer reads, the more convinced they are that your business is the right choice for their purchase. Our online reputation platform allows you to easily view and respond to online reviews from our easy to use dashboard. Get a sneak peek of how this can work for your business when you sign up for a free demo on the BlueJay Reviews website!

www.BlueJayReviews.com
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...
1 comment
Read more

Rev Up Auto Dealership Online Reviews

Reviews are vital to success for any business category but even more so with auto dealerships. There are a ton of options when it comes to consumers shopping around for vehicles. Among those options, there are a few factors that the majority of car buyers take into consideration when making a final purchase decision - vehicle option and dealership reputation. Car dealers have a stigma for taking advantage of buyers and that simply isn't true in many cases. Combat that thinking when your dealership shines via online reviews. The way to get more and better online reviews is to ask for them. Asking each buyer to take the time to go online and leave their feedback can take time and commitment from your front line employees. An easier way to handle the situation is to automatically send out review prompts to your new customers. Here at BlueJay Reviews , we provide an easy-to-use platform that allows your business to generate new reviews on a regular basis by automatically sending o...
Post a Comment
Read more

Staggering Statistics on Business Reputation

The reputation of your business is critical, especially in the online era we live in today. If you're not monitoring your online reviews , how do you know what's being said about your business? Online reviews have an impact on your business on many different levels and BlueJay Reviews has provided some surprising statistics to show how important reviews are to a business. Staggering Statistics on Business Reputation: 92% of consumers now read online reviews.  69% of customers agree a review must be written within 2-3 months to be considered relevant.  A 1-star rating improvement can result in a 5%-9% increase in revenue.  74% of consumers claim a positive review makes a business appear more trustworthy. 40% of consumers form an opinion after reading just 1-3 reviews.  A company’s star rating is shown to be the #1 factor for consumers choosing a business.  84% of people trust online reviews just as much as a personal recommendation from a friend....
Post a Comment
Read more