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Tips to Help Prevent a Negative Review from Plaguing Your Online Reputation

Many business owners rely on online reviews to help market their business. If your reviews aren't all that great, it can have a damaging impact on your image. Consumers trust peer reviews and hold them to a high level of consideration when choosing a product or service. If your venture is struggling with a few negative reviews bringing your overall star rating down, BlueJay Reviews can help. Our online reputation management service can help prompt new reviews from your current customers in hopes to up your star rating and even add new content about your business on a regular basis. As a business owner or manager, your heart may sink when you see a negative review come across about your business. This week's blog is all about showing a few methods you can use to combat a negative review from tarnishing your overall online reputation.

Acknowledge the Situation

Responding to a negative review is one of the most important ways you can show the customer who's had a bad experience (and all the other potential customers reading the review) that your business cares. When you acknowledge the mistake that happened and apologize for the experience, the gesture goes a long way.

Take the Conversation Offline

Sometimes a negative review can get out of hand if you keep replying back and forth with a disgruntled customer. Publicly invite the upset customer to contact you or a member of your team directly to help rectify the situation. This can help prevent a bad review from getting worse.

Learn from the Experience

A business that has many reviews stating the same complaints or issues may raise some red flags for potential customers. Once you've had a bad review written about a certain aspect of your business, strive to make improvements immediately. Use your reviews as a learning tool for yourself, your managers, and your front line employees to help offer a better overall experience for your customer.

Now that you know these insightful tips on how to help keep a negative review from tarnishing your online reputation, you're ready to make an effort to get more reviews. The more reviews you have, the less a negative review will ding your overall star rating. Also, the more reviews a potential customer reads, the more convinced they are that your business is the right choice for their purchase. Our online reputation platform allows you to easily view and respond to online reviews from our easy to use dashboard. Get a sneak peek of how this can work for your business when you sign up for a free demo on the BlueJay Reviews website!
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