Skip to main content

Tips to Help Prevent a Negative Review from Plaguing Your Online Reputation

Many business owners rely on online reviews to help market their business. If your reviews aren't all that great, it can have a damaging impact on your image. Consumers trust peer reviews and hold them to a high level of consideration when choosing a product or service. If your venture is struggling with a few negative reviews bringing your overall star rating down, BlueJay Reviews can help. Our online reputation management service can help prompt new reviews from your current customers in hopes to up your star rating and even add new content about your business on a regular basis. As a business owner or manager, your heart may sink when you see a negative review come across about your business. This week's blog is all about showing a few methods you can use to combat a negative review from tarnishing your overall online reputation.

Acknowledge the Situation

Responding to a negative review is one of the most important ways you can show the customer who's had a bad experience (and all the other potential customers reading the review) that your business cares. When you acknowledge the mistake that happened and apologize for the experience, the gesture goes a long way.

Take the Conversation Offline

Sometimes a negative review can get out of hand if you keep replying back and forth with a disgruntled customer. Publicly invite the upset customer to contact you or a member of your team directly to help rectify the situation. This can help prevent a bad review from getting worse.

Learn from the Experience

A business that has many reviews stating the same complaints or issues may raise some red flags for potential customers. Once you've had a bad review written about a certain aspect of your business, strive to make improvements immediately. Use your reviews as a learning tool for yourself, your managers, and your front line employees to help offer a better overall experience for your customer.

Now that you know these insightful tips on how to help keep a negative review from tarnishing your online reputation, you're ready to make an effort to get more reviews. The more reviews you have, the less a negative review will ding your overall star rating. Also, the more reviews a potential customer reads, the more convinced they are that your business is the right choice for their purchase. Our online reputation platform allows you to easily view and respond to online reviews from our easy to use dashboard. Get a sneak peek of how this can work for your business when you sign up for a free demo on the BlueJay Reviews website!
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn


Popular posts from this blog

Easy Ways to Get More Reviews for Your Business

Reviews are an important part of your business reputation. Not only do reviews impact your future revenue as people make buying decisions based on your online reputation, but reviews can also have an impact on your search ranking. Getting fresh online business reviews on a regular basis can have a positive impact on your venture. Check out some unique ways to generate more reviews for your business below and then we'll tell you about the easiest way to get new reviews!

Ways to Generate More Reviews:Incentivize Reviews
Offer a discount or free product for customers who leave a review. It takes a few minutes to leave a review and your customers may just not be apt to take this time without a reason. Give them a good reason!

Make It Easy
Allow customers to leave reviews on their favorite platforms. While there are a few big names that are popular review sites for businesses, depending on your specific industry, it's important that you make it easy for your clients. Have various pl…

Boost Your Auto Dealership Sales with Positive Online Reviews

The automotive industry is a competitive area of business and potential buyers have many options available when it comes time to buy a vehicle. Not only is price point an important factor, how customers are treated is another big deciding factor potential buyers look into. The online reputation of your car dealership can have a big impact on the number of potential customers who turn into buyers. Check out some of the ways a positive review can help up your auto dealer sales with our reputation management service!

Showcase Happy Customers: People like to see the experience of others who've worked with your car dealership in the past. Customer experience is a big selling point. Encourage your happy customers to leave reviews. You can seamlessly prompt a review for your customers as they are entered into your DMS if you integrate that DMS with BlueJay Reviews. BlueJay currently integrates with many DMS systems. An automated review request text/email message will be sent out asking h…

Welcome to BlueJay Reviews Blog

Welcome to our blog. If you're curious about our reputation management business, you can find great information about how we can help your business in our weekly blog series. We're excited you're here and look forward to showcasing our products and how they can better help you and your business monitor your online reputation.

As a business, your reputation is vital to your success. With many online review sites, it can be hard to monitor your online reputation. That's where BlueJay Reviews comes into play! Our online reputation management service allows you to easily monitor, generate, and manage your reviews in one, easy to navigate location.

About BlueJay ReviewsBlueJay Reviews is dedicated to helping businesses increase revenue and build a solid reputation by turning reviews into revenue. Managing reviews can make a huge impact on revenue.

The problem is how do you do that while trying to run your day to day operations? That’s where BlueJay Reviews will provide you …