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Don't Let Online Reputation SCARE Away Customers

Online reviews are one of the first factors a potential customer looks into when researching a product or service like yours. If your online reputation is a bit frightening to read, you're certainly not alone and BlueJay Reviews can help! Our online reputation management service offers proven tools to help your business get more reviews from your current customers and publishes your positive reviews automatically. Learn more of the ways we can help you monitor your business online reputation.

Prompt New Reviews

BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. At this point, the customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share feedback at this point.

Filters Feedback

The screen that prompts a review has the customer select to share their positive feedback (if it's a 4 or 5 star rating) or share feedback directly with the company (if it's a 3 or lower star rating). This is a fantastic way for a happy customer to share their experience and the review then automatically publishes to your review site and/or other social media platforms. It can also help keep some of the public negative reviews at bay because the upset customer has already vented via the review prompt you sent and at this point, you can contact the unhappy customer directly to try to rectify the situation. It also helps to keep these negative reviews out of the public's eye -- it's a win-win!

Easily Respond to Reviews

Once you receive a review from a customer you've prompted to leave feedback, you can easily view the review and respond to the review from the online dashboard. This allows you the chance to interact with your customers again and help solidify their purchase and/or service they received. It's also another opportunity for a touchpoint with the customer which reinforces brand awareness and enhances the experience.

Help Improve Overall Star Rating

The more review prompts that are sent, the more reviews your business will receive. The way our system is set up to help your business directly intercept negative reviews to take further action also helps to keep those 1-3 star reviews private. It's a great way to improve your overall star rating which can have a positive impact on your bottom line!

BlueJay Reviews is a unique and proven company that can help you easily monitor your online reputation. From gaining more reviews to replying to reviews to publishing reviews, our easy-to-use dashboard does it all! If you'd like a sneak peek on how your business could benefit from our online reputation management service, visit our website today to sign up for a free trial and schedule a demo of our service. We look forward to showing you exactly how this tool can help improve the online reputation of your unique business.
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