Skip to main content

Why Client Feedback is a Strength for Law Firms

Law firms draw in new clients by word of mouth and online reputation. Monitoring your online reviews is an effective way to strengthen your firm and gain some insight as to the experience your clients have with your firm. Knowledge is power and having the knowledge of your experience in the eyes of clients can help you make changes for the better. Learn how you can use your law firm's online reviews to become stronger!

Draw in New Clients

Potential clients look at online reviews when finding a law firm to use for their legal needs. The more positive reviews your law firm has, the better your firm appears in the eyes of Google. That means you have a better chance of showing up in an online search since Google heavily weighs online reviews as a ranking factor. 


Mitigate Negative Feedback

When a negative review comes in about your law firm, it's important to take action and reply. This gives you a chance to diffuse the situation. Even if you don't change the outcome of the negative review, other potential clients can see that you've attempted to publicly rectify the negative review and that says something about your law firm. 


Identify Shortcomings

When negative feedback comes around, there may be some more telling details in the review. If you start to notice a pattern with your negative reviews, it may be a sign to evaluate your internal processes. Whether it be customer service related or a specific process you have in place, a negative review and bring some unknown issues to light. There is goodness in this! Now that you've gotten a chance to read about the experience of your clients, you can make changes to your internal processes to make the overall experience more pleasant for your clients. 

Now that you know some of the ways you can use your law firm online reviews, you're ready to take action. Our reputation management platform makes it easy to take control of your online reputation. Start monitoring your online reviews of your law firm and improve your firm for continued growth! Visit our BlueJay Reviews website for a free demo to see exactly how our platform can integrate with your firm systems!


Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

Take Control of Your Insurance Agency's Online Reputation

Online reviews have a big impact on many businesses. Insurance agencies are no different. Agencies strive to attract new customers to continue to grow their customer base. Monitoring your online reputation can help you gain new customers for a cycle of continued growth. If you're ready to take control of your online reputation for your insurance agency , check out some of the perks in our latest blog! Send Automated Review Prompts BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. The customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share accurate and relevant feedback. Get Instant Feedback The screen that prompts a review has the customer select to share their positive feedback or share negative feedback directly
Post a Comment
Read more

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the best chance
1 comment
Read more

Apartment Complex Case Study: Longview Meadow

Don't miss a recent case study in which our reputation monitoring platform has helped one of our apartment complex clients. Are you ready to take control of your apartment's online reputation ? BlueJay Reviews is here to make it easy and convenient! Check out this awesome case study from Longview Meadow Apartments! Longview Meadow apartment complex in Concord, NC has seen a significant overall star rating increase on Google within a brief period of consistently sending out automatic review requests to their tenants. Longview has realized a jump in their star rating of 0.5 star within only 6 months, going from a 2.3 star rating in January of 2020 to a 2.8 star rating in July of 2020. At this trajectory, with continued review request automation, Longview Meadow is projected to obtain an average star rating over 4 stars within 18 months or less.  Since starting their business Longview Meadow had only managed to obtain 21 Google reviews over the lifetime of their Google listing.
Post a Comment
Read more