Dentists heavily reply on online reputation to draw in new patients to their clinics. Once someone has a dentist, they tend to stick with them so attracting new patients can be tricky. An effective way to do that is to focus on online reviews. Our online reputation management platform is here to make managing your online reviews a breeze! Learn how you can increase your response rate for the online review prompts you send to your existing patient base:
1. Let Customers Know a Review Prompt is Coming
When a patient is checking out and scheduling their next appointment, this is a great time to let them know a review email or text prompt will be coming their way. Having a heads up will help them realize it's not just a spam message and an intentional message. You can also ask them to take the time to complete the survey they will receive to make our patient experiences better. Another natural opportunity to mention the review prompt is when a patient is complimenting the service they receive!
2. Send Review Prompts Soon After Patient Experience
Timing is everything when it comes to text or email review prompts. Having a prompt sent out soon after the patient is in your dental office can increase the response rate you receive. It also ensures the review they leave is fresh and most accurate.
3. Send a Follow-Up Prompt after a Few Days
If the patient didn't respond to the first review prompt via text or email, you can automatically set up a follow up prompt to send out. This can catch those that were preoccupied when the first prompt came in. It can help increase your response rate with this second round of prompts that are sent to your patients who did not complete the review prompt.
Take control of your online reputation for your dentist office when you partner with BlueJay Reviews! If you're curious about our platform, visit our website today and request a free demo to check it out. We can't wait to help you make a positive impact on your online reviews!