Your online reputation has a big impact on your business. Google rankings, consumer impressions, and the bottom line of your business are all impacted by online reviews. BlueJay Reviews can help you take control of your online reputation! Our platform makes it easy!
Automated Review Prompts
BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. At this point, the customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share feedback at this point.
The screen that prompts a review has the customer select to share their positive feedback (if it's a 4 or 5 star rating) or share feedback directly with the company (if it's a 3 or lower star rating). This is a fantastic way for a happy customer to share their experience and the review then automatically publishes to your review site and/or other social media platforms. It can also help keep some of the public negative reviews at bay because the upset customer has already vented via the review prompt you sent and at this point, you can contact the unhappy customer directly to try to rectify the situation. It also helps to keep these negative reviews out of the public's eye -- it's a win-win!
Respond to Reviews with Ease
Once you receive a review from a customer you've prompted to leave feedback, you can easily view the review and respond to the review from the online dashboard. This allows you the chance to interact with your customers again and help solidify their purchase and/or service they received. It's also another opportunity for a touchpoint with the customer which reinforces brand awareness and enhances the experience.
Make More Money
The more review prompts that are sent, the more reviews your business will receive. The way our system is set up to help your business directly intercept negative reviews to take further action also helps to keep those 1-3 star reviews private. It's a great way to improve your overall star rating which can have a positive impact on your bottom line!
What are you waiting for? Now's the perfect time to take control of your online reputation. Learn how our platform can easily integrate with your business and take you to the next level. Stay fully informed of what online reviews are being left about your business AND easily gain more reviews with BlueJay Reviews. It's a win-win-WIN!