How to Leverage Your Competitive Advantage of Consumer Feedback

Getting feedback from your customers gives you and your team insight as to how your business is perceived to real-life consumers. This knowledge is a huge advantage! You can strategize and make changes based on this feedback in order to make your company more appealing to your customer base. Learn how BlueJay Reviews can help you gather more reviews and take control of your online reputation. Then read on to see how you can best leverage this information for the betterment of your company!

BlueJay Reviews automates your review management making it simple to respond to reviews quickly, promote great reviews automatically, and turn your existing customers into a referral engine.

Send personalized texts or emails to every customer automatically.
Automatically send customers to review sites such as Google, Facebook, Yelp, Trip Advisor, Open Table, Etc.
Monitor and respond to new reviews from all review-sites in one easy to use dashboard.
Increase your overall customer ratings.
Receive text and email alerts whenever your company receives a new review on any site.
Promote your best reviews by having them automatically posted across your social media pages and website ultimately increasing your SEO rankings.

Attract New Customers

Prospective customers value the opinions of their peers. Soliciting feedback through online reviews makes it more likely that customers will try out your business. Studies show that a stunning 92% of consumers consult reviews before making a purchase decision.

Reel In Upset Customers

When you have a process to respond to customer feedback, you can listen to dissatisfied customers and deal with their complaints before they do major damage to your brand. If an angry customer doesn’t hear back from you, they might dissuade others from trying out your business entirely. But a quick response makes a big impression. According to Bazaarvoice, 41% of consumers say that when they see brands replying to reviews, they believe the company really cares about their customers.

Improve Overall Experience

No matter how talented your team is and no matter how much work you’ve already put in, there’s always room for improvement. There might be certain seemingly minor parts of the customer journey that can lead to significant improvements in overall satisfaction. Maybe your customers hate the atmosphere of your waiting room. Maybe there’s a way you can make your payment process more seamless. Whatever the issue may be, customer feedback can help uncover it.

What are you waiting for? Now's the perfect time to take control of your online reputation with BlueJay Reviews. Our reputation management platform helps you gather more reviews and allows you to easily monitor reviews across many online platforms. Start getting more reviews and learning the valuable information consumers are sharing about their experience with your business!

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