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How to Leverage Your Competitive Advantage of Consumer Feedback

Getting feedback from your customers gives you and your team insight as to how your business is perceived to real-life consumers. This knowledge is a huge advantage! You can strategize and make changes based on this feedback in order to make your company more appealing to your customer base. Learn how BlueJay Reviews can help you gather more reviews and take control of your online reputation. Then read on to see how you can best leverage this information for the betterment of your company! 

BlueJay Reviews automates your review management making it simple to respond to reviews quickly, promote great reviews automatically, and turn your existing customers into a referral engine.

  • Send personalized texts or emails to every customer automatically.
  • Automatically send customers to review sites such as Google, Facebook, Yelp, Trip Advisor, Open Table, Etc.
  • Monitor and respond to new reviews from all review-sites in one easy to use dashboard.
  • Increase your overall customer ratings.
  • Receive text and email alerts whenever your company receives a new review on any site.
  • Promote your best reviews by having them automatically posted across your social media pages and website ultimately increasing your SEO rankings.

Attract New Customers

Prospective customers value the opinions of their peers. Soliciting feedback through online reviews makes it more likely that customers will try out your business. Studies show that a stunning 92% of consumers consult reviews before making a purchase decision. 

Reel In Upset Customers

When you have a process to respond to customer feedback, you can listen to dissatisfied customers and deal with their complaints before they do major damage to your brand. If an angry customer doesn’t hear back from you, they might dissuade others from trying out your business entirely. But a quick response makes a big impression. According to Bazaarvoice, 41% of consumers say that when they see brands replying to reviews, they believe the company really cares about their customers.

Improve Overall Experience

No matter how talented your team is and no matter how much work you’ve already put in, there’s always room for improvement. There might be certain seemingly minor parts of the customer journey that can lead to significant improvements in overall satisfaction. Maybe your customers hate the atmosphere of your waiting room. Maybe there’s a way you can make your payment process more seamless. Whatever the issue may be, customer feedback can help uncover it. 

What are you waiting for? Now's the perfect time to take control of your online reputation with BlueJay Reviews. Our reputation management platform helps you gather more reviews and allows you to easily monitor reviews across many online platforms. Start getting more reviews and learning the valuable information consumers are sharing about their experience with your business! 

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Customer Engagement Points: Include Reviews as Part of Sale Process As your sales team is working through the sales process with your customer, have them mention leaving a review. This may help reinforce the idea that reviews DO help auto dealership. For the most part, consumers like to be asked about their experience and sometimes simply asking them can make all the difference in conversion rate of reviews.

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A vital key to the success of any business in this day and age is managing online reviews for your company. The majority of possible customers will base their final choice using the online reviews they read. You can easily monitor your online reputation with help from BlueJay Reviews.

Our reputation management service not only helps you to monitor those online reviews but also generate and manage their exposure. It's very important to stay aware of what is being said about your business online. This allows you to react to comments in a timely manner. Here is a breakdown of what BlueJay reviews can do for you. 

How Does BlueJay Reviews Work?
BlueJay Reviews automates your review management making it simple to respond to reviews quickly, promote great reviews automatically, and turn your existing customers into a referral engine. From our dashboard, you can:  Send personalized texts or emails to every customer automatically.Automatically send customers to review sites such as Google, …

Suprising Statistics About Online Reputation

Are you managing your online reviews? Your customers are! If you're not monitoring your online reputation, now's the time to start thinking about ways you can improve the reputation circulating online about your business. Consumers make final purchase decisions based on online reviews so it's imperative to your business success that you put an effort into gathering and promoting reviews. Below, our online reputation management service has featured some statistics about online reputation that may surprise you. We're certain after reading these stats that you'll put a higher importance on online reputation management! Check them out:

Online Reputation Statistics:92% of consumers now read online reviews. 69% of customers agree a review must be written within 2-3 months to be considered relevant. A 1-star rating improvement can result in a 5%-9% increase in revenue. 74% of consumers claim a positive review makes a business appear more trustworthy.40% of consumers form …