Monitoring online reviews can seem like an overwhelming task but BlueJay Reviews makes it easy -- so easy that many of the steps can be automated! Our online reputation management platform helps you monitor your overall online reputation in one, easy to use location. Learn how you can automate the online reputation process with BlueJay Reviews!
Automatic Review Prompts
When a new customer is entered into your system, BlueJay Reviews sends out an automated prompt for the customer to leave a review. This text or email message will contain a direct link for the customer to easily and quickly leave feedback.
Monitor Review Sites in One Location
There are a ton of review sites out there, and even more specifically targeted toward auto dealers. Our platform allows you to easily manage all of your review sites on one dashboard. This allows you easy access to view and respond to your online reviews.
Get Notification of Negative Review
If a customer leaves a negative review via the review prompt they receive, a service ticket is generated and sent to you or your managers. At this point, it's best to take quick action to apologize for the experience and try to rectify the bad experience your customer had. This is a sensitive time and your chance to directly turn the situation around.
Enable Response Templates
Responding to many reviews can get tiring and time consuming. You can set up template responses to different review types. Depending on the tone, you can choose which template response is the best response for each specific review. You can also leave a personalized response, which is appropriate at times.
Publish Positive Reviews on Web
Take your online reviews to the next step and start using them as marketing material to promote your auto dealership. You can set your positive reviews to automatically publish to your social media accounts, a plug in on your website, or a reviews website branded with your dealership. These social signals and review sites can be very beneficial for your search engine optimization, as well!
What are you waiting for? Now's the perfect time to take control of the online reputation of your car dealership. Potential customers have many choices of where they can purchase and have their vehicles serviced. Online reputation is a factor many consumers use when choosing where to spend their money. Ensure your reputation is drawing potential customers in, not driving them away.