Skip to main content

Attract More Guests with These Steps

The main goal of every hotel is to provide the best accommodations, amenities, and experience for guests. This goal can set your hotel apart from the competition and keep guests coming to your property. If you're looking for ways to get more guests, taking control of your online reputation is a great place to start! Lucky for you, BlueJay Reviews is here to point out some of the ways our online reputation platform can help you monitor your online reviews. Learn how you can attract more customers and make more money for your hotel. 

Create your target customer profile and create a customer journey map. Ask yourself what motivates your customers? What drove them to purchase a product or service from your business? How did they find you?

Make the first impression count. If you can, offer real-time support and keep the conversation going once you have your customer’s attention. A customer engagement platform that offers chat support is a popular tool many businesses use.

Leave no stone unturned. Engage your customers across multiple channels like Facebook, email, text. Technology has made it possible to always be connected with your customers. Take advantage of it! Software like BlueJay Reviews can be used to collect all your customer communications in one convenient location. 

Identify points of interaction by observing customer behavior in real-time. Analytics help you understand your customers and help you meet their needs.  

Personalize your services. Generic marketing no longer works. Customers want to feel like you’re talking to them in person.  

Take feedback. Feedback is a gift that helps you understand what drives value for your customers. Use surveys to help understand your customers’ expectations and address any problems they have. Share the results with the participants and follow up again after implementing any changes. This will make your customers feel heard and valued. 

Now that you know how you can attract more guests to your hotel, you're ready to partner with our online reputation management platform to make the process easy. Visit our website to request a free demo and see exactly how our platform can help improve the online reputation of your hotel!

Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Comments

Popular posts from this blog

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...

Rev Up Auto Dealership Online Reviews

Reviews are vital to success for any business category but even more so with auto dealerships. There are a ton of options when it comes to consumers shopping around for vehicles. Among those options, there are a few factors that the majority of car buyers take into consideration when making a final purchase decision - vehicle option and dealership reputation. Car dealers have a stigma for taking advantage of buyers and that simply isn't true in many cases. Combat that thinking when your dealership shines via online reviews. The way to get more and better online reviews is to ask for them. Asking each buyer to take the time to go online and leave their feedback can take time and commitment from your front line employees. An easier way to handle the situation is to automatically send out review prompts to your new customers. Here at BlueJay Reviews , we provide an easy-to-use platform that allows your business to generate new reviews on a regular basis by automatically sending o...

Staggering Statistics on Business Reputation

The reputation of your business is critical, especially in the online era we live in today. If you're not monitoring your online reviews , how do you know what's being said about your business? Online reviews have an impact on your business on many different levels and BlueJay Reviews has provided some surprising statistics to show how important reviews are to a business. Staggering Statistics on Business Reputation: 92% of consumers now read online reviews.  69% of customers agree a review must be written within 2-3 months to be considered relevant.  A 1-star rating improvement can result in a 5%-9% increase in revenue.  74% of consumers claim a positive review makes a business appear more trustworthy. 40% of consumers form an opinion after reading just 1-3 reviews.  A company’s star rating is shown to be the #1 factor for consumers choosing a business.  84% of people trust online reviews just as much as a personal recommendation from a friend....