The main goal of every hotel is to provide the best accommodations, amenities, and experience for guests. This goal can set your hotel apart from the competition and keep guests coming to your property. If you're looking for ways to get more guests, taking control of your online reputation is a great place to start! Lucky for you, BlueJay Reviews is here to point out some of the ways our online reputation platform can help you monitor your online reviews. Learn how you can attract more customers and make more money for your hotel.
Create your target customer profile and create a customer journey map. Ask yourself what motivates your customers? What drove them to purchase a product or service from your business? How did they find you?
Make the first impression count. If you can, offer real-time support and keep the conversation going once you have your customer’s attention. A customer engagement platform that offers chat support is a popular tool many businesses use.
Leave no stone unturned. Engage your customers across multiple channels like Facebook, email, text. Technology has made it possible to always be connected with your customers. Take advantage of it! Software like BlueJay Reviews can be used to collect all your customer communications in one convenient location.
Identify points of interaction by observing customer behavior in real-time. Analytics help you understand your customers and help you meet their needs.
Personalize your services. Generic marketing no longer works. Customers want to feel like you’re talking to them in person.
Take feedback. Feedback is a gift that helps you understand what drives value for your customers. Use surveys to help understand your customers’ expectations and address any problems they have. Share the results with the participants and follow up again after implementing any changes. This will make your customers feel heard and valued.
Now that you know how you can attract more guests to your hotel, you're ready to partner with our online reputation management platform to make the process easy. Visit our website to request a free demo and see exactly how our platform can help improve the online reputation of your hotel!