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Tips to Improve Patient Experience at the Dentist

Going to the dentist has a bad stigma, but it really shouldn't.  Your dental practice works hard to provide the best care for your patients and our reputation management company wants to help you break that negative thought associated with going to the dentist. Check out some easy ways you and your staff can improve the experience for your patients!

Ensure All Staff is Helpful and Friendly

Every team member a patient comes into contact with has an impact on their overall experience. Ensure your staff is friendly and acknowledges every patient they are in close proximity to. Your intake desk can often have conversations about billing and insurance -- which aren't the most fun topics. Make sure your front desk staff are professional and know how to convey messages in a positive and friendly way.

Encourage a Comfortable Environment

The dentist can be a stressful place for many patients, especially if they don't know what to expect. Think about each space your patient is in throughout their time in your facility. Does your space encourage calm and relaxation? A comfortable environment includes both visual and audio aspects. Think about the images and music you have playing around your facility. The right atmosphere can make all the difference for your patient's experience.

Reduce Wait Time

Wait time is a top complaint for many dental facilities. Try to schedule appointments with a window of time in between to allow for appointments to run long, if needed. This can make the wait a little more pleasant for patients who are in your dental office. Knowing how long the wait will be can help offer a mental timeline of how long the patient is expected to be in the waiting area, as well.

Make Wait Time More Enjoyable

Reducing wait time can be a tough task, but you can always make the wait more enjoyable. Consider adding digital displays with popular entertainment options -- like games or tv show. Having refreshments available can make the wait seem less daunting, as well.

Provide Useful Feedback and Tools for Patient Care

Your staff should all be equipped with the latest techniques and tools for oral care. You can encourage your patients to improve their oral health via one of the new techniques. This can help your patients feel like they really are getting the best advice and care from their dentist!

When patients are highly satisfied with a dental experience, they are much  more likely to leave positive feedback. Going above and beyond to ensure the comfort of your patients can help you shine in the online reputation of your dental office. If you're ready to take control of your online reputation, BlueJay Reviews is here to help! Visit our website to request a free demonstration of our platform so you can see how easy it is to monitor your online reviews.

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