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The Four R’s of Online Review Management

At BlueJay Reviews, we make your online reviews a priority. We have designed an entire program to help assist you with the management of these reviews, and because of that, we want to make sure you are well aware of what our program can do for you. Here are the four R’s of the BlueJay Reviews system - it’s so easy, but it’s incredibly important for your company.


Request

This may feel a little awkward at first, but one of the most important things you can do for your company is to request reviews. In fact, you may find this interesting, but 68% of consumers will leave a review if asked. (BrightLocal). This is why the very first thing that BlueJay Reviews does for you is giving you an easy format to ASK for these reviews. We make it easy to automatically send personalized texts or emails to every customer and then send them to review sites like Google, Facebook, Yelp, Trip Advisor, Open Table, etc.

Review

The next step is to review these reviews as they come in. If you only knew how many reviews could be out there about your business without you having any idea that they have come in, you would probably jump at the opportunity to keep them all in one place. We have one dashboard where all of your review sites are connected and you can set it up to receive a text and email alerts whenever your company receives a new review. It’s important to know when these reviews come in because 100% of the time they will require your attention.

Respond

This is the golden egg of online reviews. You will need to respond to every single one - but it doesn’t have to be time-consuming or lengthy when you have the right program. Positive reviews need your affirmation and appreciation. Negative reviews need your attention. The way you respond to a negative review will actually affect your future business significantly, as your other customers, both present and future will be seeing how you react. Take time to really respond to these reviews and make them heartfelt; this is where you build a relationship with your customers.

Repost

Finally, the fun part - reposting your positive and raving reviews! Did you know that promoting your best reviews by having them automatically posted across your social media pages and website ultimately can help in increasing your SEO rankings? Not only that, but they will help encourage others to leave reviews as well as reassure future customers that you are who you say you are.

Online Reviews Matter!

If you own a business, you know how important word of mouth is - and word of mouth is now happening through the keys of a keyboard. Every time someone leaves a review of your business, they are essentially spreading you by way of “word of mouth”, in this modern technological era, anyway. You can’t afford to miss out on this essential piece of marketing for your business, and BlueJay Reviews is here to help. Visit our website to watch a demo of our program, or even sign up for a free trial. We know you will be impressed with the way it can help your business, and we want the opportunity to show you.

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