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Reasons Customers Aren’t Leaving Reviews for Your Veterinary Office

Owning a small business is filled with puzzles, hurdles, and life-lessons. While you have to be able to produce a product or skill for your clients, you also have to handle bookkeeping0, manage employees, and even more so - head up marketing. While some companies have the ability to outsource most of those tasks, some small businesses are going to have to handle these nuances on their own. One of the greatest challenges within the marketing field is if your clients are leaving reviews for your office. You rely on their positive reviews to help earn more customers, so this is a pretty important aspect of your company.

Here at BlueJay Reviews, we realize why you need your customer's reviews, which is why we created this company. However, sometimes getting to the root of the issue can help just as much as hiring a company to assist you. Here are a few reasons your customers are not leaving reviews for your veterinary office and how BlueJay Reviews can help!


1. You Haven’t Asked

This is one of the first things that sticks out to us - you’ve never asked! Search Engine Land posted an article about reviews, and they showed that 70% of consumers would leave a review for a business when they were asked. SEVENTY PERCENT, let that sink in! How are you asking for reviews? At BlueJay Reviews, we make it EASY to ask your clients for reviews. We help you send personalized texts or emails to every single customer automatically. You don’t have to remember to ask for them and you don’t have to let valuable customer reviews slip through the cracks.

2. They Don’t Know Where to Leave Their Review

We think that the important thing is to be where your customers want to see you. At BlueJay Reviews, we operate with the most common sites like Google, Facebook, Yelp, Trip Advisor, OpenTable, and more. Wherever your customers are, you want to be there as well. As soon as they get an automated email asking for their review, you want for them to be able to see the logo of their favorite review place and be able to leave it without having to create a new account or even worse, closing the email because they don’t want to take the time to figure out a platform. Show up for your customers where they are and help overcome this complaint!

3. You Haven’t Responded to Reviews

We get it. It’s not just hard to respond to the reviews if you know where to find them, but it’s a whole other story when you have five different places that your customers could be providing feedback. It’s of course, a whole other story when you may have to respond to a periodic unhappy review. However, BlueJay Reviews takes away excuses. We make it easy for you to respond to your clients. We help you monitor and respond to new reviews from all review sites in one easy to use dashboard. We also send you a text and/or email alert whenever you receive a new review on ANY site. Responding to all of the reviews you receive is an easy way to show them that you care about them and that they are important enough to you to read their feedback. Even if they are upset with their service, responding to a review is the perfect place to help make things right.

4. It’s Too Hard to Leave a Review

Imagine that a customer has had a great experience with you, and they want to let you know. First, they have to think about where you will be accepting reviews. Facebook? Google? A different website like Yelp? Next, they have to find you, then they have to leave the review. This process already takes several steps, but let’s imagine that they then run into challenges, like … not being able to find your page, or not having an account, or maybe even something weird like your Facebook reviews features being turned off for some reason. Any of these hurdles can instantly make a customer change their mind and forget. This is assuming that they don’t already have other things distracting them as well such as work, kids, friends, or even their pet. There are a lot of things you have to overcome in order to get a customer to leave a review, so why not make it as EASY as possible?

BlueJay Reviews makes it easy for your customers to share their experiences. We send them a reminder with direct links to YOUR pages. Overcome as many of your customer's excuses - it’s worth it!


Reasons Why You Aren’t Signing Up for BlueJay Reviews

Hmmm … we can’t think of any! We help you maintain and manage the reviews you receive, and that can be a very valuable tool in your “business owner’s” toolbelt. Once you have great reviews, you can use them anywhere. In your office, on print outs, in emails, on commercials, on your website, on your social media - the possibilities are endless! Visit our website (www.BlueJayReviews.com) to check out a demo and sign up for a free trial!

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