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Managing Your Hotel Reviews in 2020

This has been a really interesting year, and even more so for the travel industry. While things have probably been slower for you in the past few months, you may find that you are experiencing an uptick in business which could mean an uptick in reviews for your facility as well. Here at BlueJay Reviews, we know that you want to make sure every guest receives the best possible experience, and a lot of that is learned through the reviews that they leave behind. Here are a few things you can remember as you maintain the reviews of your company, and how our team at BlueJay Reviews can help.

Do Everything You Can to Create a Wonderful Experience

As everyone has been experiencing a strange shift in habits and plans over the last few months, now more than ever, it will be important to make their stay comfortable. Go out of your way to make sure that your team is ready to be supportive and accommodating, find ways to make the guest’s visit even more meaningful, even if through brochures to guide them to the best activities in the area or restaurants to visit. Starting with this is a great way to start getting excellent reviews - the love is in the details!

Compile a List of Common Complaints

This will be important, even if a little frustrating. Find what the most common complaints have been in the past and put those items on the forefront of your repair lists. If they are commonly noticed among your guests before, they will be even more noticeable now as many are experiencing heightened emotions and observations.

Reply to ALL Online Reviews

We can’t stress this one enough - be sure that you are responding to every single review that has been left for your business. This also includes the negative reviews, and if you aren’t sure what to say to those, you can look through our archived blogs, we have covered that topic for several different industries. Take time to personally respond to these reviews, and if you are having trouble finding them on all of your different review sites, we have a few tricks up our sleeve!

Find Tools that Encourage Guests to Leave a Review

BlueJay Reviews makes it easy for your guests to leave a review, and this is crucial if you want to continue to get good feedback. We can quickly help you send out text and email alerts asking for reviews after a client has stayed with you. From there we can send them to all of the most popular review sites, and they can select the one that works best for them. BlueJay Reviews really just makes this so easy on you.

Make Sure Great Reviews are Easy to Find

Finally, be sure that you are posting and sharing the great reviews that you have received. Our program make sit easy to share the great reviews on social media, so no matter where you want them, make sure they get there!

Get Your Five Star Reviews!

It’s so important for those in the hotel industry to make a habit out of getting reviews. Not just reviews, but positive reviews. If you are struggling in this department, our team would be glad to assist. We can help you get everything set up, and before you know it, you’ll be raking in great reviews. Visit our website to learn more about our program, how it works, and also sign up for a free demo and trial period! We look forward to showing you how valuable positive reviews can be.
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