The online reputation of your dental clinic has a direct impact on your business. While every business strives to offer an exceptional experience for their clients, occasionally someone may have a not-so-ideal experience. This can be tough. After all, you pour your heart and soul into what you do and it can be difficult to read a disappointing review about your venture.
Apologize for the Situation
If you aren't monitoring online reviews for your dentist's office, it can be hard to catch all of your reviews, both the good and the bad. Responding to a negative review as an attempt to smooth over the situation can help you win back a once upset customer. If you leave this review unaddressed, you may have lost that customer for good. Also, an upset customer is much more likely to share their feelings about your business with others -- leading to more and more negativity surrounding your clinic.
We understand it can be tough to keep up with your online reviews and that's where BlueJay Reviews can help. We offer a user-friendly platform to help you monitor all of your online reviews in one location. Monitor, generate, and manage your online business reviews with us and start seeing how easy it is to keep tabs on your online reputation.
BlueJay Reviews understands how unpleasant this can be but it's important to try to mitigate this type of situation as soon as possible. Our reputation management company has a few helpful tips on how best to handle an upset customer who leaves a bad review. Check out the tips below so next time you find yourself in this situation, you'll feel more confident in your reply to a disgruntled customer.
Take a Deep Breath
It can be easy to reply quickly in anger but it's best to take a deep breath and relax before you respond to an upset dental client. Remain in control and collect your thoughts before responding to a bad review.
Accentuate the Positive
Accentuate the Positive
You could talk about how your dentist's office typically offers a great experience or how this is unlike a normal experience for clients. This can help shine a positive light on your business.
Apologize for the Situation
Take ownership of the situation. Even if you may not feel like you are at fault, it's important to see the situation from your client's point of view and show empathy.
Be Personal
Offering a personal response can help the upset customer see that there are real people on the other side of the keyboard. Try to be empathetic about the issue the client experienced.
Make the Conversation Private
Be Personal
Offering a personal response can help the upset customer see that there are real people on the other side of the keyboard. Try to be empathetic about the issue the client experienced.
Make the Conversation Private
It can be easy to get into an exchange of messages online. Try to tactfully take the exchange offline where it cannot be viewed by everyone. Encourage the upset customer to reach out directly or ask for contact information so you can help make the situation right on a more private platform. The last thing you want is for your business to be the next viral thread going around with an ugly online argument. It's simply a bad look for your brand.
Learn from the Experience
Learn from the Experience
Every review -- whether good or bad -- should be a learning experience for your dental office. Take the negative views and make it a learning moment for you and your staff. If you have negative feedback, try to share that with everyone on your team. The only way to improve upon a negative experience is to make sure everyone is aware of it and grows from the mistakes that were made.
If you aren't monitoring online reviews for your dentist's office, it can be hard to catch all of your reviews, both the good and the bad. Responding to a negative review as an attempt to smooth over the situation can help you win back a once upset customer. If you leave this review unaddressed, you may have lost that customer for good. Also, an upset customer is much more likely to share their feelings about your business with others -- leading to more and more negativity surrounding your clinic.
We understand it can be tough to keep up with your online reviews and that's where BlueJay Reviews can help. We offer a user-friendly platform to help you monitor all of your online reviews in one location. Monitor, generate, and manage your online business reviews with us and start seeing how easy it is to keep tabs on your online reputation.
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