Tips For Handling Disgruntled Dental Clients

The online reputation of your dental clinic has a direct impact on your business. While every business strives to offer an exceptional experience for their clients, occasionally someone may have a not-so-ideal experience. This can be tough. After all, you pour your heart and soul into what you do and it can be difficult to read a disappointing review about your venture.

BlueJay Reviews understands how unpleasant this can be but it's important to try to mitigate this type of situation as soon as possible. Our reputation management company has a few helpful tips on how best to handle an upset customer who leaves a bad review. Check out the tips below so next time you find yourself in this situation, you'll feel more confident in your reply to a disgruntled customer.

Take a Deep Breath

It can be easy to reply quickly in anger but it's best to take a deep breath and relax before you respond to an upset dental client. Remain in control and collect your thoughts before responding to a bad review.

Accentuate the Positive

You could talk about how your dentist's office typically offers a great experience or how this is unlike a normal experience for clients. This can help shine a positive light on your business.

Apologize for the Situation

Take ownership of the situation. Even if you may not feel like you are at fault, it's important to see the situation from your client's point of view and show empathy.

Be Personal
Offering a personal response can help the upset customer see that there are real people on the other side of the keyboard. Try to be empathetic about the issue the client experienced.

Make the Conversation Private

It can be easy to get into an exchange of messages online. Try to tactfully take the exchange offline where it cannot be viewed by everyone. Encourage the upset customer to reach out directly or ask for contact information so you can help make the situation right on a more private platform. The last thing you want is for your business to be the next viral thread going around with an ugly online argument. It's simply a bad look for your brand.

Learn from the Experience

Every review -- whether good or bad -- should be a learning experience for your dental office. Take the negative views and make it a learning moment for you and your staff. If you have negative feedback, try to share that with everyone on your team. The only way to improve upon a negative experience is to make sure everyone is aware of it and grows from the mistakes that were made.

If you aren't monitoring online reviews for your dentist's office, it can be hard to catch all of your reviews, both the good and the bad. Responding to a negative review as an attempt to smooth over the situation can help you win back a once upset customer. If you leave this review unaddressed, you may have lost that customer for good. Also, an upset customer is much more likely to share their feelings about your business with others -- leading to more and more negativity surrounding your clinic.

We understand it can be tough to keep up with your online reviews and that's where BlueJay Reviews can help. We offer a user-friendly platform to help you monitor all of your online reviews in one location. Monitor, generate, and manage your online business reviews with us and start seeing how easy it is to keep tabs on your online reputation.

www.BlueJayReviews.com
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Take Control of Your Insurance Agency's Online Reputation

Online reviews have a big impact on many businesses. Insurance agencies are no different. Agencies strive to attract new customers to continue to grow their customer base. Monitoring your online reputation can help you gain new customers for a cycle of continued growth. If you're ready to take control of your online reputation for your insurance agency , check out some of the perks in our latest blog! Send Automated Review Prompts BlueJay Reviews easily integrates into your existing POS or ISV system and sends out automated review prompts to new customers as they are entered into your tracking system. The customer has a text or email on their phone (which they're likely on at the time) ready to share their feedback. This is ideal timing because the experience is fresh and they are more likely to share accurate and relevant feedback. Get Instant Feedback The screen that prompts a review has the customer select to share their positive feedback or share negative feedback directly

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth. Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line. Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the best chance

Apartment Complex Case Study: Longview Meadow

Don't miss a recent case study in which our reputation monitoring platform has helped one of our apartment complex clients. Are you ready to take control of your apartment's online reputation ? BlueJay Reviews is here to make it easy and convenient! Check out this awesome case study from Longview Meadow Apartments! Longview Meadow apartment complex in Concord, NC has seen a significant overall star rating increase on Google within a brief period of consistently sending out automatic review requests to their tenants. Longview has realized a jump in their star rating of 0.5 star within only 6 months, going from a 2.3 star rating in January of 2020 to a 2.8 star rating in July of 2020. At this trajectory, with continued review request automation, Longview Meadow is projected to obtain an average star rating over 4 stars within 18 months or less. Since starting their business Longview Meadow had only managed to obtain 21 Google reviews over the lifetime of their Google listing.

BlueJay Reviews

Search This Blog