Skip to main content

A Guide to the Voice of the Customer

Nearly 50% of new businesses fail in the first five years. Customer experience is vital to bringing buyers into your business and retaining their business. Our online reputation management business knows how impactful the Voice of the Consumer is for all businesses. BlueJay Reviews is covering everything you need to know about the Voice of the Customer below:

What is the Voice of the Customer?

This term is used by businesses to examine customer experience. The experience your customers have can show you a lot about your business. Evaluating your online reviews can give you a direct view into your customer experience. You can better anticipate your customer needs from your business by looking over your online reviews on a regular basis.

How to Get the Best Voice of the Customer Information:

Send Review Prompts

As every customer to leave a review for your business. This can help you get a better view of what your business reputation really is. It can be tempting to only ask customers whom you know have had a great experience to leave a review but your business is much better off knowing the true customer experience.

Read Every Review

In order to gather the complete Voice of the Customer, you need to read every review your customers leave. This can help you get a better scope of what's actually being said about your business and the kind of service your customers experience when they deal with your business.

Improve Business Practices 

Once you've taken time to evaluate your online reviews, it's time to put together a list of things to improve about your business. With this list, you can create an action plan on how to make the experiences many of your customers are having better.


Our online reputation management service makes it easy to gather and respond to online reviews. No matter what type of business you're in, BlueJay Reviews can help you get a better view of what your Voice of the Customer is. Visit our website today to learn how you can best use our platform to maximize your online reputation and make improvements for your business based on your Voice of the Customer!


www.BlueJayReviews.com
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn

Labels:
Location: United States

Comments

Post a Comment

Popular posts from this blog

Digital Marketing Tips for Insurance Agencies

Consumers tend to stay with the insurance company they are with unless they have a negative experience or are drawn to a new agency due to price or personal relationship. Marketing can be a unique challenge because both current customers and potential customers should be reached to keep your existing customers and attract new customers for sustainable agency growth.  Target Ideal Customers on Social Media Utilize your social media efforts to reach more potential customers and remind current customers why they should continue working with you. You can target specific regions, demographics, and interests on social media with your message. This means you can cater a specific insurance product to reach the ideal audience for that specific product line.  Complete Google My Business Listing A Google My Business listing is a must for all businesses, especially those with a physical location. Completing this listing is important for local online search, as well. Ensure you have the be...
1 comment
Read more

Rev Up Auto Dealership Online Reviews

Reviews are vital to success for any business category but even more so with auto dealerships. There are a ton of options when it comes to consumers shopping around for vehicles. Among those options, there are a few factors that the majority of car buyers take into consideration when making a final purchase decision - vehicle option and dealership reputation. Car dealers have a stigma for taking advantage of buyers and that simply isn't true in many cases. Combat that thinking when your dealership shines via online reviews. The way to get more and better online reviews is to ask for them. Asking each buyer to take the time to go online and leave their feedback can take time and commitment from your front line employees. An easier way to handle the situation is to automatically send out review prompts to your new customers. Here at BlueJay Reviews , we provide an easy-to-use platform that allows your business to generate new reviews on a regular basis by automatically sending o...
Post a Comment
Read more

Staggering Statistics on Business Reputation

The reputation of your business is critical, especially in the online era we live in today. If you're not monitoring your online reviews , how do you know what's being said about your business? Online reviews have an impact on your business on many different levels and BlueJay Reviews has provided some surprising statistics to show how important reviews are to a business. Staggering Statistics on Business Reputation: 92% of consumers now read online reviews.  69% of customers agree a review must be written within 2-3 months to be considered relevant.  A 1-star rating improvement can result in a 5%-9% increase in revenue.  74% of consumers claim a positive review makes a business appear more trustworthy. 40% of consumers form an opinion after reading just 1-3 reviews.  A company’s star rating is shown to be the #1 factor for consumers choosing a business.  84% of people trust online reviews just as much as a personal recommendation from a friend....
Post a Comment
Read more